Shipping Information

Thank you very much for visiting Novacciva Health.

Please allow 1 to 7 business days for order processing, prior to shipping, depending on carrier cut-off times. Same-day shipping is not guaranteed on any order. 

In order to ensure that the goods can be delivered to your hands as soon as possible, we use air express plus land express. Generally speaking, small orders can be received in about seven days, and large orders can take about 15 days.

But due to the impact of COVID-19, all logistics are delayed about 7-30days, This is a force majeure event. If the product you purchased is urgently needed, please cancel the order. Also you can contact us: Novacciva@gmail.com.

For some considerations, such as force majeure events, and the receiving area is too far away, some areas can not receive the goods normally, we will prompt you to refund within 5 working days after receiving the order, we apologize for this.

To ensure an on-time delivery, please enter your billing address and phone number exactly as it appears on your credit card statement.

Failure to enter the correct billing address and phone number on file with your bank will result in delays to your order. We are not responsible for shipping delays due to incorrect information.

BILLING AND CREDIT CARD DETAILS

To ensure on-time delivery, please enter your billing address and phone number exactly as it appears on your credit card statement. Failure to enter the correct billing address and phone number on file with your bank may result in delays to your order. NOVACCIVA is not responsible for shipping delays due to incorrectly entered billing information.